Exchange and Return Policies

At DeCajon, we are committed to offering you the highest quality products. If you have any issues with your purchase, please review our exchange and return policy:

1. General Conditions

Due to the nature of our products, we do not accept returns once the order has been delivered, except in cases of manufacturing defects, damaged products, or shipping errors. To request an exchange or return, you must contact us within 24 hours of delivery at ventas@decajon.pe or via WhatsApp at +51 917 813 968, providing photos of the product in its original condition. Returns of opened bottles or those showing signs of tampering will not be accepted.

2. Damaged or Incorrect Products

If you receive a damaged, broken, or incorrect product: Notify us immediately with photos of the product and packaging. We will evaluate the case, and if applicable, we will process an exchange at no additional cost or issue a refund.

3. Order Cancellations

You can cancel your order free of charge before it is shipped. Once shipped, cancellations and refunds are not accepted.

4. Refunds

If a return is approved, the refund will be processed within 3 to 7 business days using the same payment method. Shipping costs are non-refundable.

5. Exceptions

We do not accept returns due to a change of mind. Refunds will not be issued for failed deliveries due to incorrect information provided by the customer.

For any inquiries, contact us at ventas@decajon.pe.